Frequently Asked Questions

I get a lot of pain relief when I use the HipTrac, how does it do this?

Your pain is caused by the tightening of structures around your hip joint, which places more pressure on the arthritic parts in the joint. HipTrac works to decrease the tightness of these structures and decrease the pressure within the joint. Decreased pressure means decreased pain.


I don’t like taking pain pills and other medications. Can I stop taking them if I use the HipTrac?

Always follow the medical advice of your physician when it comes to taking medications. Many people will notice that they can reduce or stop their pain medications because of the pain relief they feel after using HipTrac. In most cases, the more consistently you use HipTrac as instructed, the longer the pain relief lasts. Discuss your pain and medication needs with your health care providers as you continue to use the HipTrac and perform your independent exercise program in the long term.


I have been diagnosed with only mild hip osteoarthritis and don’t really feel that much pain or disability. Should I still use the HipTrac?

Yes! Consult with your health care provider to discuss your personal situation. We know that hip OA is progressive and will worsen with age. The side effects of hip OA, including tightening and pain around the joint, are treated by the HipTrac. It is recommended that you begin treatment from a provider, learn the appropriate exercise routine and use the HipTrac to maintain as much mobility and pain-relief as possible early on. Studies show that positive treatment effects are greatest when beginning early in the disease cycle, with a mild to moderate diagnosis.


Will the HipTrac cure my hip osteoarthritis?

The HipTrac won’t cure osteoarthritis. In fact, there is no cure for osteoarthritis. The HipTrac treats the secondary effects of osteoarthritis including pain, tightness and immobility. The HipTrac works to minimize these secondary effects so that you can be more active with less pain. This allows for greater quality of life, more comfortably delaying hip surgery and preventing other problems that can occur with inactivity.


When should I use the HipTrac? Morning or evening? Before or after exercise?

You can use the HipTrac any time of day for relief of hip pain and to stretch the tight structures around your hip. Some individuals have found it helpful to use prior to sporting events like golf or even before to going to a dinner party when they might have to do some standing. HipTrac can be used before and/or after any type of activity or event in which you want pain relief and/or increased mobility. Many individuals have discovered that using it before bedtime allows for much more comfortable sleep. You can use it 1-3 times per day and over time, you will discover the best times of day for you.


Does the HipTrac provide the same kind of hip traction effects as when the healthcare provider does it in the clinic?

HipTrac was designed to replicate the specific technique of Long Axis Traction as performed by the clinician. The HipTrac is able to perform this technique at 0, 10, 20, and 30 degrees of flexion just like your provider does.  With a HipTrac at home, you can use it as many times as you want to and for up to 15-30 minutes. In a clinic, your provider will usually perform the hip traction for 15 minutes or less, a few times each week.


Should I use the HipTrac if I am currently receiving treatment from a physical therapist or chiropractor?

Yes. Discuss this with your health care provider as starting to use HipTrac sooner rather than later will help maintain and promote the positive treatment effects from your provider.  You can direct your provider to this website or print off this summary page and give it to them during your next visit. The HipTrac does not replace treatment by a provider; it serves as a supplement and an extension of treatment after discharge. It is important to receive proper evaluation and treatment from your provider.


If I use the HipTrac, do I still have to go to the physical therapist or chiropractor?

We recommend that you seek professional treatment from the appropriate health care provider following your evaluation. Some individuals need specific manual therapy for a certain period of time from a provider.  Also, it is optimal to learn and combine a specific home exercise program with use of HipTrac at home for the long term. The HipTrac offers positive effects when used by itself as well. We always encourage total comprehensive treatment as the combination offers the greatest possible benefits.


Can I use the HipTrac if I’ve had surgery on my knee such as ACL reconstruction or a knee replacement?

Always discuss your specific situation with your health care provider prior to using the HipTrac, however the HipTrac was designed to perform the hip traction with the person’s knee in full extension (straight). This allows the pulling force to move through the knee with the least amount of stress to the knee as would be performed by the provider’s hands in the clinic. It is safe to perform this in most situations, but consult your provider and do not use if there are any pain/sensitivities at the knee. Some individuals find comfort in placing a small towel roll under their knee during HipTrac use. This is acceptable as well if approved by your health care provider. The short answer is yes, in most cases, it is completely safe.


I have arthritis in my hands and don’t have anyone to help me at home. Can I still use the HipTrac?

Yes! The HipTrac was designed to be light-weight and portable. There are handles and wheels to allow you to pull it easily like rolling luggage so you do not have to carry it. Once home, it folds up so that it can be easily stored under a bed or in the closet. The hand pump has two settings that allow for easier pumping. See the instructional videos to learn how to adjust this. If you have any trouble, please consult with your healthcare provider in finding solutions. If unable, contact us for more assistance.


Is the HipTrac covered by any repair guarantee or warranty?

Yes. There is a one year parts and service warranty from date of issuance. When you receive your HipTrac, make sure you fill out the registration card and send to address listed to receive our extended warranty of three additional months.


What do I do if something breaks on my HipTrac?

There is a 1 year warranty on your HipTrac from date of issuance. If something breaks or is not working, please contact us immediately to discuss your options and find replacement parts so that there is no delay in your home treatment.


Does my insurance cover the HipTrac?

Because this is a new medical device, it does not have its own specific insurance code for home purchase or rental at this stage. Hiptrac is covered when used in a health care provider’s clinic, however. We offer cash pay discounts and a few payment options. In addition, you may contact various companies that will finance health related equipment.


What happens if I am not satisfied with the HipTrac for any reason?

If you are not satisfied with your HipTrac for any reason, you have the option of returning the unit within 30 days of receiving it. Please call us at (650)479.4474 to discuss options.


Has the FDA cleared the use of the HipTrac in the United States?

Yes, HipTrac was cleared by the FDA in 2012 as a Class 1 medical device. It has also received the CE Mark for approval in Europe as well.


Have there been any clinical studies performed on the HipTrac?

As this is a relatively new medical device, formal studies are underway but not complete. The first two studies have been designed and are in process right now. See this website for updates on current and future studies.